Douglas Stone

December 8 . 2010

We know we must confront a coworker, store clerk, or friend about some especially sticky situation–and we know the encounter will be uncomfortable. So we mull it over until we can no longer put it off, and then finally stumble through the confrontation. Difficult Conversations, by co-author Douglas Stone offers advice for handling these unpleasant exchanges in a manner that accomplishes their objective and diminishes the possibility that anyone will be needlessly hurt.